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FAQ


FAQ - PRO-SAN® Powder?

Return and Refund Policy
Microcide, Inc. will refund payments on unopened or untampered returned goods equal to the actual purchase price without any shipping charges paid for the item. A restocking charge of 15% is applicable on all returned goods and will be deducted from the refund amount. The returned goods must be received properly packaged with paid shipping within 10 business days. Liquid products are not eligible for refunds. Shipping address for returned goods is: 2209 Niagara Drive, Troy, Michigan 48083, USA.

Is it safe to use PRO-SAN® on fruits and vegetables?
PRO-SAN® is safe and non-toxic to wash fruits and vegetables. It is made only from USDA and FDA approved food ingredients and/or food additives. It does not contain Chlorine (bleach) or Quaternary Ammonium Compounds (QUATS). It is not soap and will not leave residue on fruits and vegetables.

How do I use PRO-SAN® Powder?
PRO-SAN® powder institutional pouch makes about 8 gallons (30L) of solution with tap water. The entire pouch needs to be used at the same time, since ingredients may separate during transportation.

Immerse fruits and vegetables in PRO-SAN® solution for at least one minute, and then rinse with water. The solution may be used for several batches of produce at the same time.
To sanitize food contact surfaces like counters, dishes, utensils, sinks, drains, cutting boards apply PRO-SAN® solution for at least one minute. NO NEED TO RINSE with water.

How does PRO-SAN® work?
PRO-SAN® works in three ways :
  • Cleaning - It cleans away the dirt and soil that may be present on fruits and vegetables
  • Antimicrobial agent - It kills 99.999% of the bacteria on contact.
  • Chelating agent - It binds to chemical on produce and washes them away when rinsed.
  • Makes produce cleaner and look brighter.

Will PRO-SAN® alter the taste of my fruits and Vegetables?
PRO-SAN® is odorless and colorless - it will not alter the taste or impart any color to fruits and vegetables.

Can I wash organic produce with PRO-SAN® ?
Organic produce though grown organically can be contaminated with bacteria from the soil or water and handling during shipping. PRO-SAN®  will not alter the vitamins and nutrients in the produce. It will not leave behind residue on fruits and vegetables.
 
How is PRO-SAN® used commercially?
PRO-SAN® solution is used to clean produce before packaging to individual stores. It is used as a misting agent on produce to decrease bacteria count and shrinkage and increase shelf life of fruits and vegetables.

As a no-rinse sanitizer it is used to treat any surface that comes in contact with food.
Restaurants, Lunch rooms and Cafeteria: sinks, drain and cutting boards, counter tops, forks, knives, dishes, utensils, and salad preparation surfaces in kitchens Dairies and Food Processing Plants as well as for soft ice cream, juice, and vending machines; breweries: does not reduce foam-head.Nursing homes and Day care centers.

Is PRO-SAN® safe to use around children and the elderly?
Yes. PRO-SAN® is safe for the young and the old alike.

FAQ What is PRO-SAN® L?
PRO-SAN® L is ready to use sanitizer in a spray bottle. You can conveniently use the spay to clean and sanitize food contact surfaces such as countertops, cutting boards, dishes, sinks, door knobs and other surfaces. It can also be used on fruits and vegetables to kill bacteria and extend the shelf life.
 
Is it safe to use PRO-SAN® L on fruits and vegetables?
PRO-SAN® is safe and non-toxic to wash fruits and vegetables. It is made using only the USDA and FDA approved food ingredients and/or food additives. It does not contain Chlorine (bleach) or Quaternary Ammonium Compounds (QUATS). It is not soap and will not leave residue on fruits and vegetables.
 
How do I use PRO-SAN® L (Liquid)?
To clean fruits and vegetables spray with PRO-SAN® L to wet the entire surface and keep for at least one minute, and then rinse with water. 

To sanitize food contact surfaces like counters tops, dishes, utensils, sinks, drains, cutting boards spray with  PRO-SAN® L for at least one minute. NO NEED TO RINSE with water.
 
How does PRO-SAN® L work?
PRO-SAN® L works in three ways :
  • Cleaning - It emulsifies and removes the dirt and soil and other water insoluble contaminants  that may be present on fruits/vegetables and food contact surfaces 
  • Sanitizing - It kills 99.999% of the bacteria on contact. 
  • Chelating - It binds, difficult to rinse, heavy metals and chemical residues on produce and washes them away when rinsed.
  • Makes produce cleaner with enhanced color.


Will PRO-SAN® L alter the taste of my fruits and Vegetables?
PRO-SAN® L is odorless and colorless; it will not alter the taste or impart any color to fruits and vegetables.
 
Can I wash organic produce with PRO-SAN® L?
Organic produce though grown organically can be contaminated with bacteria from the soil or water and handling during shipping/packaging. PRO-SAN® L will not alter nor destroy the vitamins and nutrients in the produce. It will not leave behind during residue on fruits and vegetables.
 
Is PRO-SAN® L safe to use around children and the elderly? 
Yes. PRO-SAN® is safe use around the young and the old alike.

FAQ PRO-SAN® L refill?
How do I use PRO-SAN® L refill?
 Empty the contents of the package into empty PRO-SAN® L bottle and fill with tap water. Shake gently.

To clean fruits and vegetables spray with PRO-SAN® L and keep for at least one minute, and then rinse with water.

To sanitize food contact surfaces like counters, dishes, utensils,sinks, drains, cutting boards spray with  PRO-SAN® L for at least one minute. NO NEED TO RINSE with water.

How does PRO-SAN® L work?
PRO-SAN® L works in three ways :
  • Cleaning - It cleans away the dirt and soil that may be present on fruits and vegetables.
  • Antimicrobial agent - It kills 99.999% of the bacteria on contact.
  • Chelating agent : It binds to chemical on produce and washes them away when rinsed.
  • Makes produce cleaner and look brighter.

Will PRO-SAN® L alter the taste of my fruits and Vegetables?
PRO-SAN® L is odorless and colorless; it will not alter the taste or impart any color to fruits and vegetables.

Can I wash organic produce with PRO-SAN® L?
Organic produce though grown organically can be contaminated with bacteria from the soil or water and handling during shipping. PRO-SAN® L will not alter the vitamins and nutrients in the produce. It will not leave behind residue on fruits and vegetables.

Is PRO-SAN® safe to use around children and the elderly?
Yes. PRO-SAN® is safe for the young and the old alike.

FAQ - What is PRO-SAN® LC?
PRO-SAN®LC is liquid concentrated product for washing fruits and vegetables as well as cleaning hard food contact surfaces, For use it is diluted 1 fl oz (29.5 mL) to one gallon of water.
 
Is it safe to use PRO-SAN®LC on fruits and vegetables?
PRO-SAN®LC is safe and non-toxic to wash fruits and vegetables. It is made only from USDA and FDA approved food ingredients and/or food additives. It does not contain Chlorine (bleach) or Quaternary Ammonium Compounds (QUATS). It is not soap and will not leave residue on fruits and vegetables.

How do I use PRO-SAN®LC ?
PRO-SAN®LC institutional product and often diluted by metering system. One ounce (29.5 mL) makes one gallon of ready-to0ise solution. Immerse fruits and vegetables in PRO-SAN®LC solution for at least one minute, and then rinse with water. As long as the solution remains clear uncontaminated with fruit juices and dirt it may be used for cleaning additional batch of produce.

To clean hard food contact surfaces like counters, dishes, utensils, sinks, drains, cutting boards apply PRO-SAN®LC solution for at least one minute then drain excess fluid and allow to dry. 
 
How does PRO-SAN®LC work?
PRO-SAN® LC works in two ways: Cleaning: It emulsifies and removes the dirt, soil and other water insoluble contaminants that may be present on fruits/vegetables and food contact surfaces. Ch-elating - It binds to heavy toxic metals and chemicals on produce and washes them away when rinsed. Makes produce cleaner with enhanced bright color.
 
Will PRO-SAN®LC alter the taste of my fruits and Vegetables?
PRO-SAN®LC is odorless and colorless; it will not alter the taste or impart any color to fruits and vegetables.
 
Can I wash organic produce with PRO-SAN®LC ?
Organic produce though grown organically can be contaminated with bacteria from the soil or water and handling during packaging and shipping.  PRO-SAN®LC  will not alter the vitamins and nutrients in the produce. It will not leave behind residue on fruits and vegetables.
 
How is PRO-SAN®LC used commercially?
PRO-SAN®LC solution is used to clean produce before packaging in supermarkets and individual stores. It is used as a misting agent on produce to prevent shrinkage and extend shelf life of fruits and vegetables. In restaurants, lunch rooms and cafeteria for cleaning sinks, drain and cutting boards, counter tops, forks, knives, dishes, utensils, and salad preparation surfaces in kitchens. It is also used in dairies and Food Processing Plants as well as for CIP cleaning soft ice cream, juice, and vending machines. It does not reduce beer foam-head.

FAQ What is PRO-SAN® 810?
PRO-SAN®810 is super concentrated liquid product for washing fruits and vegetables as well as cleaning hard food contact surfaces, For use it is diluted 1 fl oz (29.5 mL) to eight gallon of water.

Is it safe to use PRO-SAN®810 on fruits and vegetables?
PRO-SAN®810 is safe and non-toxic to wash fruits and vegetables. It is made only from USDA and FDA approved food ingredients and/or food additives. It does not contain Chlorine (bleach) or Quaternary Ammonium Compounds (QUATS). It is not soap and will not leave residue on fruits and vegetables.

How do I use PRO-SAN®810 ?
PRO-SAN®810 institutional product and often diluted by metering system. One ounce (29.5 mL) makes one gallon of ready-to0ise solution. Immerse fruits and vegetables in PRO-SAN®810 solution for at least one minute, and then rinse with water. As long as the solution remains clear uncontaminated with fruit juices and dirt it may be used for cleaning additional batch of produce.
To clean hard food contact surfaces like counters, dishes, utensils, sinks, drains, cutting boards apply PRO-SAN®810 solution for at least one minute then drain excess fluid and allow to dry. 
 
How does PRO-SAN®810 work?
PRO-SAN®810  works in two ways: Cleaning: It emulsifies and removes the dirt, soil and other water insoluble contaminants that may be present on fruits/vegetables and food contact surfaces.  Chelating: It binds to heavy toxic metals and chemicals on produce and washes them away when rinsed. Makes produce cleaner with enhanced bright color.
 
Will PRO-SAN®810 alter the taste of my fruits and Vegetables?
PRO-SAN®810 is odorless and colorless; it will not alter the taste or impart any color to fruits and vegetables.
 
Can I wash organic produce with PRO-SAN®810 ?
Organic produce though grown organically can be contaminated with bacteria from the soil or water and handling during packaging and shipping.  PRO-SAN®810  will not alter the vitamins and nutrients in the produce. It will not leave behind residue on fruits and vegetables.
 
How is PRO-SAN®810 used commercially?
PRO-SAN®810 solution is used to clean produce before packaging in supermarkets and individual stores. It is used as a misting agent on produce to prevent shrinkage and extend shelf life of fruits and vegetables. In restaurants, lunch rooms and cafeteria for cleaning sinks, drain and cutting boards, counter tops, forks, knives, dishes, utensils, and salad preparation sufaces in kitchens. It is also used in dairies and Food Processing Plants as well as for CIP cleaning soft ice cream, juice, and vending machines. It does not reduce beer foam-head. 

FAQ Dentoral® Mouthwash?
Why Dentoral® Mint Mouthwash
Natural mint oil mouthwash is refreshing and soothing way to clean your mouth. It is very gentle and is well tolerated by children and adults alike.

Why Dentoral® Clove Oil?
Clove oil mouthwash is formulated using clove stem oil. Clove Stem oil is derived from the twigs of S.aromaticum. It consists of 90-95% eugenol, with other minor constituents.. Since millennia clove oil has been used as a remedy for toothache. It is a natural analgesic and antiseptic used primarily in dentistry for its main ingredient eugenol. Pure clove oil has strong stinging property. We have combined the healing and antiseptic properties of Clove oil with our patented enhanced microbicidal formulation and reduced the sting out of the clove oil.

Why do children need Springkiss® jr. mouthwash?
Springkiss® jr mouthwash is the mildest mouthwash kidâs can use without the tangy taste and toxic fluoride ingredient. It incorporates patented enhanced bactericidal properties with kid-loving bubblegum flavor. Springkiss® jr is also fortified with xylitol a anti-cariogenic a plant based sweetener, recommended by the World Health Organization.  Most children develop cavities between the ages of 6 and 14. The use of Springkiss® jr mouthwash can help children develop a good habit of maintaining oral hygiene at early age, which will last a life time. 

The oral cavity/mouth, harbor millions of bacteria on the tongue, cheek and teeth. These bacteria multiply by using nutrients in food particles, cell debris and secretions in mouth. Large bacterial population can result in bad breath, gingivitis, plaque, cavities and gum disease. A clean mouth has fewer nutrients for bacterial growth. Mouthwash in combination with brushing, flossing and cleaning of tongue can help to clean the mouth.

Why do you need a mouthwash?
Mouth harbors millions of bacteria on the tongue, cheek and teeth. These bacteria multiply by using nutrients in food particles, cell debris and secretions in mouth. Large bacterial population can result in bad breath, gingivitis, plaque, cavities and gum disease. A clean mouth has fewer nutrients for bacterial growth. Mouthwash in combination with brushing, flossing and cleaning of tongue can help to clean the mouth.
 
Is brushing not enough to clean the mouth?
Brushing does mechanical cleaning of teeth. Brushing does not reach every point in the mouth where most of the bacteria are attached. Mouthwash can reach practically every surface area in the oral cavity.
 
 How does mouthwash clean the oral cavity?
A good mouthwash product has at least dual action. A detergent component helps dislodge food particles and cell debris by mechanical force of gargling or swishing. It dilutes and washes away oral secretions. The microbicidal property helps to reduce bacterial population.
 
Can mouthwash eliminate all the bacteria in the mouth?
Mouthwash does not eliminate all the bacterial population in mouth. A good mouthwash reduces bacterial population to a very low level to maintain better oral hygiene.
 
How to select a good mouthwash?
A good mouthwash should be safe and effective. It should not contain any toxic ingredient. At the same time it should have a high microbicidal activity. It should rapidly kill a broad range of bacteria within the short duration of use. It should have pleasant taste and flavor. Even children should be able to use mouthwash, as they are most vulnerable to tooth decay.
 
 How often should I use mouthwash?
Ideally after every major meal one should use mouthwash. However, this is not always possible. One must use mouthwash at least before and after brushing both in the morning and at bedtime.

FAQ Silky Soft?
Why Silky Soft?
Silky-Soft® is a patented sanitizing soap that kills a broad spectrum of germs extremely rapidly. Silky-Soft® is not just antibacterial soap. Where antibacterial soaps do not kill bacteria in short time (20-30 seconds) during hand washing, Silky-Soft® kills millions of bacteria.  It maintains its efficacy even after you dilute it with water while washing hands. Antibacterial property of many products diminishes once they are diluted with water.
 
How does washing hands maintain good hygiene?
Washing hands is one of the most important step in preventing spread of germs. Germs attach to hands when we touch any contaminated object. Contaminated hands become vehicles for germs to enter the body.
 
Can washing with water remove germs from the skin?
Washing hands with tap water can help to remove salts and water-soluble compounds. However, most often dirt contains oily residues that repel water. Germs trapped in oily dirt cannot be washed with just water.
 
How good is washing hands with plain soap and water?
Use of soap and water is good hygienic practice to clean hands. Detergent action of soap washes oily residues. Washing hands with soap may still leave a large population of bacteria left on the skin. Sometimes the soap itself may be contaminated with bacteria. That is why some type of soaps have antibacterial chemicals.
 
How good is antibacterial soap for killing germs on hands?
Antibacterial chemicals in soap ensure that the soap does not support growth of bacteria. Antibacterial chemicals kill bacteria slowly. Thus the antibacterial soap acts like ordinary hand soap during a brief period of hand washing. Antibacterial soap may leave residue of antibacterial chemicals on the skin that may prevent future build up of bacteria on skin.  Antibacterial residues on skin may change the natural bacterial population on the skin. Some experts believe that it is not desirable to change the natural bacterial population of skin. Some antibacterial chemicals in hand soaps are also toxic.
 
Why health care personnel use sanitizing instead of antibacterial soap?
Sanitizing soap kills germs rapidly during brief duration of hand washing. In addition to its rapid germ killing action, a sanitizing soap also has the cleaning power of ordinary soap. This results in most efficient hand cleaning process and ensures much needed safety margin in dealing with patients or contaminated material.
 
What are sanitizing hand soaps?
Sanitizing soaps containing chlorohexidine gluconate are used by surgeons and are available only by prescription. These also leave antibacterial residue on skin. Sanitizing iodophor hand soaps are used in food plants. These may have drawbacks of leaving iodine stains. New Silky-Soft® brand hand soaps rapidly kill germs. Silky-Soft® sanitizing soaps do not stain and are not likely to leave residue to alter normal bacterial population of the skin. These sanitizing hand soaps contain non-toxic chemicals.


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